Digital Works Customer Service Training Available At The Stream
Thanks to a two year grant from Fremont Area Community Foundation, and a one time contribution from the Newaygo Tax Increment Finance Authority (TIFA) for technology, the Digital Works job training program is ready to begin at The Stream in Newaygo. This technology based customer service training program prepares 21st century job seekers with 21st century jobs, according to Projects Manager Colleen Buckley.
“This is truly a new option for county wide job seekers that will allow them to telecommute for jobs at national and even global companies,” she said. “As consumers’ buying habits move more and more toward on line business, a well trained customer service workforce is in high demand.”
Since 2013, more than 700 jobs have been...
...secured by graduates of the Digital Works program, headquartered in Columbus, Ohio.
Digital Works, a program of Connected Nation, provides customer service training, mentorship, and job placement assistance, as well as the opportunity for advanced careers.Many program graduates benefit from the work at home opportunities available with the more than 60 Digital Works employer partners. Trainees without Internet access at home or those who prefer a more traditional office environment can choose to work from The Stream.
The Digital Works local expansion is possible thanks to a two year tuition grant from the Fremont Area Community Foundation. The Community Foundation will be testing a “Pay for Success” model, whereby they will reimburse The Stream as students successfully complete the program.
“This program is a perfect fit for Newaygo County,” said Carla Roberts, President and CEO of Fremont Area Community Foundation. “When the Community Foundation conducted a community survey last year, it was revealed that the economy is the number one priority for our residents. This project not only develops employment skills, but also has the potential to create new jobs.”
In addition, the Newaygo Tax Increment Finance Authority (TIFA), pledged up to a
$25,000 donation for the purchase of laptops, PCs, headsets and other components necssary to launch the program.
“We are very excited to be able to support this training program,” said TIFA Board Chair Ron Armstrong. “The Digital Works program will allow more Newaygo County residents to train for and become employed with large, national corporations. We are also eager to partner with many of our local employers and assist with their on going customer service training needs.”
The program consists of 80 hours of classroom training over the course of four weeks. Students will be coached in several areas that traditional training programs often overlook, like internet based research, enunciation and diction, resume writing and job interviewing skills. During a mentoring period, staff from Digital Works will assist program graduates in landing jobs that best fit their areas of interest and specific job strengths.
According to Buckley, it is an ideal program for stay at home parents, students, the dis-abled and other job seekers that desire to work off site.
In addition to Michigan, Digital Works operates training centers in Kentucky, Ohio, and Texas.
To learn more about Digital Works or to apply for the program, visit www.digitalworksjobs.com.
To contact Digital Works at The Stream call (231) 452 6401.