A Passion For Customer Service

Susan Seaben amongst the hidden treasures to be found in the hospital gift shop

Volunteer coordinator looks to increase recruitment efforts
 
Fremont– Spectrum Health Gerber Memorial has hired Susan Seaben as its new volunteer services coordinator. 
 
A Fremont native, Seaben was employed with Spectrum Health Medical Group for eight years, where she has held positions as a coder associate, revenue integrity supervisor and site billing and coding specialist. Her career has come full circle where she began her career serving Gerber Memorial as a patient account representative for six years.
 
“As a resident of Newaygo County, I am looking forward to establishing meaningful relationships with each of our volunteers,” Seaben said. “I am excited to better understand the needs of the community and the needs of the hospital, I am confident that my passion for customer service will help us increase recruitment efforts and retain needed volunteers.”
 
In her new role, Seaben will also be an integral part of The Gift Shop and the Hospital Auxiliary Guild.
 
“I would like to draw attention to The Gift Shop and uncover ways to market this hidden treasure to the community,” she said. “We have a wide variety of items and such a unique space to promote and believe we can host events to attract the public here.”
 
As volunteer services coordinator, Seaben will oversee all volunteer activities, including administrative support, customer service, The Gift Shop, Hospital Auxiliary Guild, special events assistance and merchandising. Gerber Memorial currently has more than 45 volunteers.
 
Seaben is also responsible for developing and monitoring program budgets, goals and objectives, and policies and procedures.
 
Her office is located near the administration wing of the hospital. Anyone interested in volunteering at Gerber Memorial is encouraged to contact Seaben at: [email protected] or 231.924.1350.

​